iOS - I didn't get credits I earned

Last Updated: Jul 21, 2017 02:46PM PDT

For credits not issued from offers:

Try logging out and back into your account. Sometimes, this refreshes your credit balance. Alternatively, closing the app and re-launching it will also refresh your balance. 

TapJoy, the company that fulfills the credits for videos and offers, can be reached by:
1. Launch Nextplus
2. Tap Menu
3. Tap Earn Calling Credit and then Complete Offers
4. Scroll to the bottom of the page and tap Missing Credit?


If you have watched videos and are not receiving your minutes, please note:
- Users must watch the entire video to earn minutes
- A steady Internet/WiFi connection is required for a vide to finish
- Users are limited to the number of videos that can be watched per day
- Logging out and back into your Nextplus account may refresh your minute balance